Privacy Policy

The companies of the Masteos Group ("we","us","us" or"our") are committed to ensuring the security and confidentiality of the personal data of its users, in particular in compliance with the French Data Protection Act (Loi Informatique et Libertés n°78-17 of January 6, 1978) and to the EU Regulation 2016/679 of April 27, 2016 (the"Applicable Legislation"). We observe strict internal procedures in relation to the storage, access and disclosure of your data

We are committed to protecting your privacy.

This privacy policy (the "Privacy Policy") details how we use your personal data, how you can inform us that you prefer to limit the use of such data, and our procedures for safeguarding your privacy.

Depending on the services you use, different companies of the Masteos group may be involved. Below, we inform you about the use of your personal data by the different companies of the Masteos group.

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SUMMARY:

1. When you use Masteos platform

2. When signing a search or sale mandate

3. When a real estate management mandate is signed

4. When you sign our general terms and conditions for a construction project

5. Provisions common to our services

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1. When you use the Masteos platform

When you use the Masteos platform, the following provisions apply to the processing of personal data.

1.1. About us

Masteos Spain SL, with registered office at Diagonal 405 bis, 2nd floor - 08008 Barcelona, registered under the provisional company number: B09943689, represented by Mr. Thierry Vignal, as President ("Masteos").

Masteos has developed a platform (the"Platform"), available from the website https://www.masteos.com/ (the "Website") or from a mobile application (the"App"), that allows its users to search for and manage rental investment properties.

Masteos can be contacted by e-mail at the following address legal@masteos.com.

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1.2. How does Masteos process your personal data?

As part of the processing of personal data of users of the Platform and visitors to the Site and the Application, the purposes of which are set out below, Masteos acts as data processing manager.

(i) What personal data does Masteos collect and how does it use them?

Masteos may collect your personal data when you interact with the Site, the Application and/or the Platform, in particular when you create a user account or when you visit the Site. Among others, these are the personal data that Masteos may collect:

- the contact information you have provided (name, surname, e-mail and telephone number);

- connection information through cookies and other trackers present on the Site and the Application (see article (iii) below).

According to the Applicable Legislation, these personal data are necessary for the fulfillment of specific, explicit and legitimate purposes, and will only be used by Masteos in case there is an adequate and relevant legal basis that allows it.

Below you will find a detailed table of the purposes for which Masteos collects and processes your personal data, along with the mention of the corresponding legal basis:

(ii) How long is my data stored for?

Masteos stores your personal data for the duration of your membership of the Platform, after which it may be stored for a period of 5 years from the end of the contractual relationship with you for evidentiary purposes in the event of a claim or dispute.

If you have never had a business relationship with Masteos the company may, for commercial prospecting purposes, store your data for 3 years from the last contact between Masteos and you. Otherwise, Masteos may store your data for 3 years from the end of the business relationship.

Masteos also stores your payment data for a period of 10 years.

Finally, cookies and other trackers used on the Site and the Application are subject to specific storage periods (see item (iii) below).

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(iii) Cookies and other trackers policy

What is a cookie or tracker?

A cookie is a small text file that is downloaded to your computer when you visit certain websites and allows the website to recognize a user's computer. Cookies are used to help users navigate websites more efficiently and use certain functions, and also to provide information to the owners of the websites.

Cookies are the most common element used by websites, but there are also other technologies that analyze user connections and are generically called "trackers" (local storage, local shared object, etc.).

What cookies and other trackers are used on the Website and/or the Application?

Below is the list of cookies and other trackers used by the Website, along with their purpose and the duration of their storage:

The storage time of data collected through cookies may vary, but will not exceed 13 months. The data collected will not be transferred to third parties or used for any other purpose. Personal data collected through cookies may be stored for a maximum period of 25 months, after which it will be deleted.

How can I block or delete cookies?

You can block or delete cookies installed by the website through your Internet browser. Your browser should tell you how to do this through the "Help" function. Otherwise, you can visit the website www.allaboutcookies.org which provides general information about cookies and how to manage them on your computer.

Please note that by uninstalling a cookie or refusing to install a cookie on your device, you may not be able to access some of the services of the Website, the Application and the Platform.

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2. When you sign a search or sales mandate

When you enter into a property search or sales contract with Masteos, the following provisions apply to the processing of personal data.

2.1. About us

Masteos can be contacted by e-mail at the following address legal@masteos.com.
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2.2. How does Masteos treat your personal data?

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(i) What personal data does Masteos collect and how does it use them?

Masteos may collect personal information about you when you interact with the website, especially when you sign a search or sales order. The personal data that Masteos may collect includes, but is not limited to those listed below:

- the contact information provided by you (first name, last name, e-mail and telephone number)

- identifying information from your identity documents when provided (name, date and place of birth, mailing address, etc.)

- information on your professional and financial situation (income, current loans, professional category, bank details, etc.)

- photographs of the interior of your home.

According to the Applicable Legislation, these personal data are necessary to fulfill specific, explicit and legitimate purposes and will only be used by Masteos exclusively in the case that an adequate and relevant legal basis allows it.

Below you will find a detailed table of the purposes for which Masteos collects and processes your personal data, together with the mention of the corresponding legal basis:

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(ii) How long is my data stored for?

Masteos stores your personal data for the entire period of the contractual relationship with you, and may extend this storage for a period of 5 years from the time of termination of the contractual relationship with you, for purposes of proof for the purpose of claims or litigation.

If Masteos has never had a business relationship with you it may store your data for 3 years from the last contact between Masteos and you, for commercial prospecting purposes. Otherwise, Masteos may store your data for 3 years from the end of the business relationship.

Masteos may store photographs of your property for promotional purposes for a maximum period corresponding to the term of the mandate that binds us, as provided above.

Likewise, Masteos stores your payment data for a period of 10 years.

3. When a real estate management mandate is signed

When you sign a real estate management contract with Masteos, the following provisions apply regarding the processing of personal data.

3.1. About us

Masteos can be contacted by e-mail at the following address legal@masteos.com.
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3.2 How does Masteos treat your personal data?

In the context of the processing of the personal data of the ordering customers, the purposes of which are set out below, Masteos acts as data controller.

(i) What personal data does Masteos collect and how does it use them?

Masteos may collect personal data about you when you interact with the company, especially when you sign a property management mandate. The personal data that Masteos may collect includes, but is not limited to, the following:

- contact information you have provided us with (name, last name, e-mail and phone number)

- identification information from your identity documents when you have provided them (name, date and place of birth, postal address, etc.)

- information on your professional and financial situation (income, current loans, professional category, bank details, etc.)

- photographs of the interior of your property.

In accordance with the Applicable Legislation, this personal data is necessary to fulfill specific, explicit and legitimate purposes and Masteos will only use it in the event that an adequate and relevant legal basis allows it.

Below you will find a detailed table of the purposes for which Masteos collects and processes your personal information, together with the corresponding legal basis:

(ii) How long will your information be stored?

Masteos stores your personal data for the entire duration of the mandate binding us. These data may then be stored for a period of 5 years from the end of the contractual relationship with you, for evidentiary purposes in case of any claim or dispute.

If you have never had a business relationship with you, Masteos may also store your data for 3 years from the date of the last contact between Masteos and you, for the purpose of commercial prospecting. Otherwise, Masteos may store your data for 3 years from the end of the commercial relationship.

Photographs of your property may be stored for promotional purposes for a maximum period corresponding to the duration of the mandate that binds us, as provided above.

Masteos also stores your payment data for a period of 10 years

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4. When you sign our general terms and conditions for a construction project

When you sign our General Terms and Conditions for a work project with Masteos, the following provisions apply to the processing of personal data.

4.1. About us

You can contact Masteos by e-mail at legal@masteos.com.
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4.2. How does Masteos process your personal data?

Within the framework of the processing of the personal data of the clients' principals, the purposes of which are set out below, Masteos acts as the party responsible for such processing.

(i) What personal data does Masteos collect and how does it use them? and how does it use them?

Masteos may collect personal data about you when you interact with Masteos, especially when you sign a work project. The personal data that Masteos may collect includes, but is not limited to, the following:

- the contact information you have provided (first name, last name, e-mail address and telephone number);

- identification information from your identity documents when provided (name, date and place of birth, mailing address, etc.);
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According to the Applicable Legislation, this personal data is necessary to fulfill specific, explicit and legitimate purposes and will only be used by Masteos when an appropriate and relevant legal basis allows it.

Below, we include a detailed table of the purposes for which Masteos collects and treats your personal data, with mention of their respective legal bases:

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(ii) How long does your data remain stored?

Masteos also stores your payment data for 10 years.

5. Provisions common to our services

5.1. To whom do we transfer your personal data?

We may transfer your personal data to service providers for the above-mentioned purposes, including

- IT service providers, for the purpose of hosting your data and for the maintenance of our systems

- service providers in charge of accounting

- service providers in charge of newsletter management

- service providers in charge of the presentation of real estate loan transactions

- notaries, for the completion of the real estate transaction;

- Masteos group companies.

In the case of a transfer outside the European Union, we check in advance that the supplier or partner offers sufficient guarantees with regard to the Applicable Law (in particular by means of the standard contractual clauses of the European Commission).

If our company is sold or merged with another company, your information may be disclosed to our advisors, as well as to any prospective buyer and its advisors, and transferred to the new owners of the company.

5.2. How do we protect your personal data?

We use appropriate technical and organizational protocols to protect your personal data, for example:

● access to your account is password protected;

● we store your data on secure servers

● we employ data encryption technology.

While we are committed to doing our best to protect your personal data, you acknowledge that the use of the Internet is not completely secure and that, therefore, we cannot guarantee the security or integrity of any personal data that you provide to us or that is provided to you over the Internet.

5.3. What are your rights?

You are entitled to:

- to access your data;

- to rectify them

- to object to their treatment

- to request its elimination;

- to request its portability to a structured format;

- to request the limitation of their processing

- to define the instructions regarding the processing of your data after your death

- revoke your consent to the processing, when it is based on your consent.

You may exercise these rights at any time by sending your request, accompanied by proof of identity, to our data protection officer at the following e-mail address legal@masteos.com or by post to the following address Masteos, 7 place de l'Hôtel de Ville, 93600 Aulnay-sous-Bois.

All requests must indicate the personal data you wish to access, rectify, delete or replace or whose processing you wish to limit or if you wish to invoke portability. Your user account information may be requested to facilitate the processing of your request.

Likewise, the Platform offers you the possibility, through a specific functionality, to delete your user account.

If you believe that the processing of your personal information violates your data protection rights, you may file a complaint with the National Commission for Information Technology and Civil Liberties.

5.4. Modification of the privacy policy

If we change our Privacy Policy, we will indicate the changes on this page and may also post notices on other pages of the website, so that you are always aware of what data we collect and how we use it at any given time.

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